Shipping policy

Shipping Policy for HLS & BEES LLC

At HLS & BEES LLC, we are committed to providing reliable and efficient shipping services to ensure your products arrive on time and in excellent condition. This shipping policy outlines the available shipping options, estimated delivery times, and conditions associated with our shipping process.

1. Shipping Areas

We currently ship to the following locations:

  • United States: All 50 states, including Alaska and Hawaii.
  • International Shipping: Available to select countries. For international orders, please confirm availability by contacting us at info@hlsbees.com before placing an order.

2. Shipping Methods and Rates

Domestic Shipping (United States):

We offer the following shipping options:

  • Standard Shipping:

    • Estimated delivery time: 3 to 7 business days.
    • Cost: Calculated at checkout based on weight and destination.

  • Express Shipping:

    • Estimated delivery time: 1 to 3 business days.
    • Cost: Calculated at checkout based on weight and destination.

  • Free Shipping:

    • Available for orders over $75 (within the United States, excluding Alaska and Hawaii).

International Shipping:

  • Estimated delivery time: 7 to 21 business days, depending on the destination and customs clearance.
  • Cost: Calculated at checkout.
  • Customs Fees: Customers are responsible for any applicable duties, taxes, or customs fees in their country.

3. Order Processing Times

  • Order Processing:

    • Orders are processed and shipped within 1 to 3 business days after payment confirmation.
    • During peak seasons or promotions, processing times may extend up to 5 business days.

  • Shipping Notifications:
    Once your order ships, you will receive an email with a tracking number to monitor its progress.

4. Order Tracking

  • You can track your package using the link provided in the shipping confirmation email.
  • If you experience any issues with tracking your order, please contact us at info@hlsbees.com or call 616-840-3217.

5. Delivery Policies

Incorrect or Incomplete Addresses

It is the customer’s responsibility to provide a complete and accurate shipping address.

  • If a package cannot be delivered due to an incorrect address, the customer will be responsible for additional reshipping costs.

Undelivered or Lost Packages

If your package is marked as delivered but you have not received it:

  1. Check with neighbors or nearby locations where the package might have been left.
  2. Contact us immediately to help resolve the issue with the carrier.
  3. HLS & BEES LLC is not responsible for stolen packages after delivery has been confirmed.

6. Perishable and Special Products

Some of our products, such as honey and honeycombs, are perishable and require special care during shipping:

  • They are carefully packed to avoid damage or spills.
  • During periods of extreme heat, we recommend choosing express shipping to ensure product quality.

7. Shipping Restrictions

  • Due to international regulations, certain products, such as seeds or honey derivatives, cannot be shipped to some countries.
  • International orders may be subject to customs inspections, which could delay delivery times.

8. Changes to Shipping Information

If you need to make changes to your shipping address after placing an order, please contact us as soon as possible:

  • Before Shipment: We will do our best to update the information.
  • After Shipment: We cannot guarantee changes but will assist in coordinating with the carrier.

9. Shipping Delays

While we work with trusted carriers, delays may occur due to factors beyond our control, such as:

  • Severe weather conditions.
  • Customs clearance for international shipments.
  • National or local holidays.

In such cases, we will keep you informed and work to minimize any inconvenience.

10. Damaged or Incomplete Shipments

If your order arrives damaged or incomplete, follow these steps:

  1. Take photos of the damaged product and the external packaging.
  2. Contact us within 5 business days of delivery at info@hlsbees.com with a detailed description of the issue.
  3. We will process a replacement or refund as appropriate.

11. Free Shipping and Promotions

Free shipping offers are subject to the following conditions:

  • Only valid for orders within the United States (excluding Alaska and Hawaii).
  • Cannot be combined with other promotions.
  • In the event of partial returns that reduce the total order value below the free shipping threshold, the shipping cost will be deducted from the refund.

12. Contact Information

If you have any questions or concerns about our shipping policy, feel free to reach out to us:

  • Email: info@hlsbees.com
  • Phone: 616-840-3217
  • Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST).

Thank you for choosing HLS & BEES LLC. We are committed to ensuring your orders arrive on time and with the quality you expect.